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FAQs: Frequently asked questions

What is your cancellation policy?

We try to be flexible and understand that things change when you travel for business and leisure.  Click here for the full cancellation policy information.


Do you have an office for us to come to and discuss our group booking requirements?  

Yes, we do. Please get in touch with us so we can arrange a suitable appointment for you.

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If I make a reservation, will I receive a booking confirmation?

Yes, you will receive an email with the dates you have booked with the property address and a link to our guest app that gives you information on local shops, cafes and bars, along with local information and our online map.


Can you arrange accommodation for large groups?  

Yes, we can. Please get in touch with us with your requirements.


Do you have an out-of-office hours contact should we have any issues? 

You will receive a dedicated contact person when you confirm your booking.


Do you take bookings for 28-night stays?  

Yes, we do take bookings for 30-night stays or more. Weekly housekeeping is included in all long-stay reservations.


Can you guarantee a parking space with my booking if needed?  

Yes, we can.


Are Wi-Fi, towels, bedding, kitchen plates, pots, pans, and utensils also provided?  

Yes, all are provided and included in the rental rate.


Do I have to pay a security or damage deposit?  

Yes, depending on which property you book, from £100 to £200. The refundable damage deposit is normally taken for each booked apartment and is refunded subject to known issues one day after check-out.


What payment methods do you accept?  

Bank transfer - Online secure payment link - In-person debit/credit card payments.


Do you have a minimum stay policy?  

This depends on the apartment, and please contact us for more details.


Do you have any wheelchair-accessible apartments?  

We have two ground-floor apartments with easy wheelchair access, with the open-plan bedroom, sitting room, kitchen, and bathroom all on the ground-floor level. Note that the shower is not wheelchair accessible.


What are the early check-in or late check-out arrangements? 

Any request can be discussed with you, subject to your request and other upcoming reservations. Please note that early check-in or late check-out could incur a charge. Please ask at the time of your booking.

Can you recommend places to visit and book a meal? 

Yes, we can. You will also get a link to our guidebook, which lists various activities, restaurants, and attractions. You can see some of the things that Norfolk has to offer


Do you allow pets at any of your properties?  

We do make exceptions to the no-pet rules at some locations. Please get in touch with us with your request. A pet charge will be added to your room rate.


Is your online booking platform or payment links secure?  

Yes. A credit/debit card number is required to make an online reservation. For your security, all personal information, such as your debit/credit card numbers or phone numbers, will be encrypted before being transmitted over the Internet. At no stage does this information get relayed to any third parties?

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